Privacy Policy
solenquiora is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information when you interact with our financial analysis platform.
Last Updated: 15 January 2025 | Effective Date: 15 January 2025
Information We Collect
When you use solenquiora's financial analysis services, we collect various types of information to provide you with accurate market insights and personalized financial analysis. Our data collection practices are designed to enhance your experience while maintaining strict privacy standards.
- Personal Information: Name, email address, phone number, and postal address when you register for an account or contact our support team
- Financial Data: Investment preferences, risk tolerance levels, portfolio information, and financial goals you choose to share for analysis purposes
- Usage Information: Details about how you interact with our platform, including pages visited, features used, and time spent on various sections
- Technical Data: IP address, browser type, device information, operating system, and cookies that help us maintain platform security and functionality
- Communication Records: Correspondence with our customer service team, feedback submissions, and any other communications you initiate with solenquiora
Data Collection Notice: We only collect information that is necessary for providing our financial analysis services. You have control over what personal and financial information you choose to share with our platform.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and communication | Duration of account plus 7 years |
| Financial Analysis Data | Personalized insights and recommendations | 5 years or until account closure |
| Usage Analytics | Platform improvement and optimization | 24 months from collection |
| Support Communications | Customer service and issue resolution | 3 years from last contact |
How We Use Your Information
solenquiora uses your information responsibly to deliver comprehensive financial analysis services while respecting your privacy preferences. Our data usage practices are transparent and focused on providing value to our users.
We process your personal information for the following specific purposes:
- Providing personalized financial analysis and market insights based on your investment goals and risk tolerance
- Maintaining and improving our platform's functionality, security, and user experience through usage analytics
- Communicating important updates about your account, new features, and relevant market developments
- Ensuring compliance with Australian financial regulations and maintaining accurate records for audit purposes
- Detecting and preventing fraudulent activities or unauthorized access to protect both you and other users
- Conducting research and development to enhance our analytical capabilities and introduce new features
We base our data processing on legitimate interests in providing quality financial services, your consent for specific features, and legal obligations under Australian privacy and financial legislation. When we rely on legitimate interests, we carefully balance our business needs against your privacy rights.
Marketing Communications: We will only send you marketing materials if you have explicitly opted in to receive them. You can withdraw your consent at any time by using the unsubscribe link in our emails or contacting our privacy team directly.
Information Sharing and Disclosure
solenquiora takes a conservative approach to sharing your personal information. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Any sharing of information is conducted under strict agreements and privacy protections.
We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party companies that help us operate our platform, such as cloud hosting providers, payment processors, and data analytics services
- Legal Requirements: When required by Australian law, court orders, or regulatory authorities, including ASIC, AUSTRAC, or other relevant financial oversight bodies
- Business Transfers: In the event of a merger, acquisition, or sale of solenquiora's assets, your information may be transferred as part of the business transaction
- Protection of Rights: When necessary to protect solenquiora's rights, property, or safety, or the rights and safety of our users or the public
- With Your Consent: Any other sharing will only occur with your explicit permission and clear understanding of the purpose
All third-party service providers are required to maintain equivalent privacy protections and are contractually prohibited from using your information for their own purposes. We regularly review and audit our partners to ensure compliance with our privacy standards.
Data Processing Agreements
All third-party processors sign comprehensive agreements that limit data use, require security measures, and mandate prompt notification of any security incidents.
International Transfers
When data is transferred internationally, we use approved transfer mechanisms and ensure recipient countries provide adequate protection levels.
Regular Audits
We conduct annual reviews of all data sharing arrangements to ensure continued compliance with Australian privacy requirements.
Your Privacy Rights
Under the Australian Privacy Act 1988 and the Privacy Amendment (Notifiable Data Breaches) Act 2022, you have specific rights regarding your personal information. solenquiora is committed to honoring these rights and providing clear mechanisms for exercising them.
- Access Right: You can request copies of personal information we hold about you, including details about how we collected it and how it's being used
- Correction Right: You can ask us to correct inaccurate or incomplete personal information, and we'll respond within 30 days of receiving your request
- Deletion Right: You can request deletion of your personal information when it's no longer necessary for our services or legal obligations
- Restriction Right: You can ask us to limit how we process your information while we investigate accuracy concerns or resolve complaints
- Portability Right: You can request your data in a structured, commonly used format to transfer to another service provider
- Objection Right: You can object to processing based on legitimate interests, including direct marketing communications
To exercise any of these rights, contact our Privacy Officer at the details provided below. We'll acknowledge your request within 5 business days and provide a substantive response within 30 days. Some requests may take longer if they're complex or require extensive searches of our systems.
Complaint Process: If you're not satisfied with how we've handled your privacy request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
Please note that some rights may be limited by legal requirements to maintain records for regulatory compliance. We'll always explain any limitations and provide alternative solutions where possible.
Data Security and Protection
solenquiora employs comprehensive security measures to protect your personal and financial information from unauthorized access, use, or disclosure. Our security framework combines technical, administrative, and physical safeguards designed to meet Australian cybersecurity standards.
- Encryption: All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 encryption standards
- Access Controls: Multi-factor authentication, role-based access permissions, and regular access reviews ensure only authorized personnel can access your information
- Infrastructure Security: Our systems are hosted in Australian data centers with 24/7 monitoring, physical security controls, and regular penetration testing
- Employee Training: All staff receive comprehensive privacy and security training, including annual updates on emerging threats and best practices
- Incident Response: We maintain a detailed incident response plan and will notify you within 72 hours of any security breach that may affect your personal information
- Regular Audits: Independent security assessments are conducted quarterly, with findings addressed promptly to maintain the highest protection standards
We also implement network security monitoring, regular software updates, and vulnerability assessments to stay ahead of potential threats. Our security measures are regularly reviewed and updated to address evolving cybersecurity challenges.
Data Breach Notification: In accordance with Australian law, we will notify affected individuals and the OAIC of any eligible data breach within 72 hours of becoming aware of it, along with steps being taken to address the situation.
Cookies and Online Technologies
solenquiora uses cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. We believe in transparency about these technologies and give you control over their use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic platform functionality and security | Session or 1 year |
| Preference Cookies | Remember your settings and customization choices | Up to 2 years |
| Analytics Cookies | Help us understand how users interact with our platform | Up to 26 months |
| Marketing Cookies | Used for targeted advertising (only with your consent) | Up to 12 months |
You can manage your cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect platform functionality, but essential services will remain available.
- Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies
- You can delete existing cookies through your browser's settings or privacy tools
- Our platform includes a cookie management dashboard where you can adjust preferences at any time
- Third-party analytics providers offer opt-out mechanisms for their tracking technologies
Children's Privacy
solenquiora's financial analysis services are designed for adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and our terms of service require users to be at least 18 years old.
If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our systems. Parents or guardians who believe we may have collected information from their child should contact our Privacy Officer immediately.
Age Verification: Our registration process includes age verification steps, and we regularly review accounts to ensure compliance with our age requirements and Australian financial services regulations.
International Data Transfers
While solenquiora primarily operates within Australia, some of our service providers may be located overseas. When your personal information is transferred internationally, we ensure it receives equivalent protection to what it would receive under Australian privacy law.
- We only transfer data to countries that the Australian Government has determined provide adequate privacy protection
- Service providers in other jurisdictions must agree to contractual privacy protections equivalent to Australian standards
- We use approved transfer mechanisms such as Standard Contractual Clauses where necessary
- Regular monitoring ensures overseas processors maintain required privacy and security standards
Currently, some of our cloud infrastructure partners operate in Singapore and the United States under comprehensive data processing agreements. We maintain oversight of these arrangements and conduct annual compliance reviews.
Changes to This Privacy Policy
solenquiora may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to providing clear notice of any material changes that might affect how your personal information is handled.
When we make significant changes to this policy, we will:
- Post the updated policy on our website with a revised "Last Updated" date
- Send email notifications to registered users about material changes
- Provide a summary of key changes in clear, understandable language
- Give you reasonable time to review changes before they take effect
- Obtain fresh consent for any new uses of personal information where required by law
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of solenquiora's services after policy changes indicates your acceptance of the updated terms.
Version Control: We maintain previous versions of our privacy policy for your reference. If you have questions about changes or need clarification about any aspect of our privacy practices, please contact our Privacy Officer.
Contact Our Privacy Officer
For questions about this privacy policy, to exercise your privacy rights, or to lodge a privacy-related complaint, please contact our dedicated Privacy Officer:
Email: privacy@solenquiora.com
Phone: +61 2 6937 3040
Post: Privacy Officer, solenquiora, 74 Queens Rd, Melbourne VIC 3004, Australia
We aim to acknowledge all privacy inquiries within 2 business days and provide substantive responses within 30 days. Complex matters may require additional time, but we'll keep you informed of our progress.